Tonia

1/26/2011
Springfield, MO

Position Desired

Other Healthcare Administration
Springfield, MO
Yes

Resume

Work Experience

3/2009 - 1/2011 Lakewood Assisted Living MO
Administrator
CREATED AND LED INTERDEPARTMENTAL IN-SERVICE TRAINING,
RESULTING IN SAFER PRACTICES AND DRAMATICALLY IMPROVED
COMMUNICATION AND TEAMWORK.
ENSURED FULL ADHERENCE TO ALL COMPANY POLICIES AND STATE/
FEDERAL REGULATIONS.
IMPROVED EMPLOYEE SATISFACTION SCORES VIA MANAGEMENT
COMMUNICATION, EMPLOYEE ENGAGEMENT, STAFF SCHEDULING, AND
SUPPORT INITIATIVES.
ASSISTS WITH MARKETING THE FACILITY, REPORTS, ETC.
DEFICIENCY FREE SURVEY WITH DEPARTMENT OF HEALTH AND SENIOR
SERVICES FOR 2010 ANNUAL SURVEY.
INNER COMPANY SCORE CARD RESULTS OF AN AVERAGE SCORE OF
97.5

1/2007 - 3/2009 Ava Place Ava, MO
Administrator
CREATED AND LED INTERDEPARTMENTAL IN-SERVICE TRAINING,
RESULTING IN SAFER PRACTICES AND DRAMATICALLY IMPROVED
COMMUNICATION AND TEAMWORK.
ENSURED FULL ADHERENCE TO ALL COMPANY POLICIES AND STATE/
FEDERAL REGULATIONS.
IMPROVED EMPLOYEE SATISFACTION SCORES VIA MANAGEMENT
COMMUNICATION, EMPLOYEE ENGAGEMENT, STAFF SCHEDULING, AND
SUPPORT INITIATIVES.
DIRECTS, ESTABLISHES, AND PLANS THE OVERALL POLICIES AND
GOALS FOR FACILITY.
RESPONSIBLE FOR CURRENT AS WELL AS ESTABLISHING NEW
MARKETING EFFORTS WITHIN THE COMMUNITY.
DIRECTS HUMAN RESOURCES IN STAFFING WITHIN EACH DEPARTMENT.
RESPONSIBLE FOR RESIDENT ASSESSMENTS AND HELPING THE
RESIDENTS AND FAMILIES ADJUST TO THEIR NEW SURROUNDINGS.
DEFICIENCY FREE SURVEY WITH DEPARTMENT OF HEALTH AND SENIOR
SERVICES FOR 2009.

1/2005 - 1/2007 MARSHFIELD CARE CENTER MARSHFIELD, MO
Social Service Director
DIRECTS, ESTABLISHES, AND PLANS THE OVERALL POLICIES AND
GOALS FOR THE SOCIAL SERVICES DEPARTMENT.
RESPONSIBLE FOR RESIDENT ASSESSMENTS, CARE PLANNING AND
HELPING THE RESIDENTS AND FAMILIES ADJUST TO THEIR NEW
SURROUNDINGS.
HANDLES MARKETING THE FACILITY, REPORTS, ETC.

1/2005 - 6/2005 Marshfield Care Center MO
Nurse Aid
ASSIST RESIDENTS WITH WALKING, EATING AND DRESSING.
AID CHARGE NURSE WITH SKIN CARE AND CATHETER PLACEMENTS.
TRANSPORT RESIDENTS TO AND FROM DOCTOR APPOINTMENTS.
KEEP RESIDENTS INFORMED OF CRAFT AND THERAPY ACTIVITIES.
BUILD RELATIONSHIPS WITH RESIDENTS THROUGH MAKING CRAFTS
AND PROVIDING MORAL SUPPORT.

11/2000 - 11/2003 Banfield Pet Hospital Spfd, MO
Client Service Coordinator
SCHEDULED APPOINTMENTS FOR ANNUAL IMMUNIZATIONS AND
ROUTINE SURGERIES.
HANDLED PRESENT/PAST DUE ACCOUNTS.
SUPPORTED CLIENT COMPLAINT RECONCILIATIONS.
RAN OPERATIONS WITH IN-HOUSE INSURANCE.
HELPED DOCTOR IN SURGERIES AND WITH PATIENTS FOR ROUTINE
EXAMINATIONS.
RADIOGRAPH DEVELOPMENT.
COLLECTED/RAN LAB SPECIMENS FOR CBC/CP OR INTESTINAL
PARASITE CHECKS.
PROMOTED IMMUNIZATIONS AND PRODUCTS I.E. FRONTLINE OR
ADVANTAGE.
STERILIZED BOARDING CAGES.
EXERCISED AND NOURISHED ANIMALS THAT WERE BOARDING.

6/1998 - 10/1999 Countryside Vet. Clinic Amelia, VA
Vet. Assistant
BOOKED APPOINTMENTS FOR ANNUAL IMMUNIZATIONS AND ROUTINE
SURGERIES.
FACILITATED DOCTOR IN SURGERIES AND WITH PATIENTS FOR
...

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