QUALIFICATIONS
Over five years of clerical and customer service experience in a fast-paced environment
Bi-lingual (English/Spanish)
Great communication and organization skills
Ability to prioritize and complete tasks within a given timeframe
Excellent team player, responsible, and dependable with high personal standards and values
Served as first point of contact for local and international vendors
Assisted in establishing a great relationship with over 100 vendors to avoid late shipments and meet our customers’ deadlines
EMPLOYMENT HISTORY:
BEVERLY COSMETIC SURGERY –AUSTIN, 11/15/2010 to PRESENT - PATIENT SERVICE SPECIALIST
Greet patients and determine their needs in a professional and courteous manner
Maintain, coordinate, and direct patient flow at the front desk
Manage patient’s needs to facilitate patient care, surgery, and create a positive experience for the patient before and after surgery.
Accurately schedule, reschedule and cancel surgery appointments, and consult visits.
Instruct patients in preparation of pre-operative and post-operative
Take patient’s vital signs
Sterilize equipment
Answer phones and route calls to appropriate party
Obtain patients’ medical history
Prepare and maintain the Recovery room and stock with supplies
SCOTT & WHITE HOSPITAL –ROUND ROCK, 9/21/2009 to 11/2010 - VOLUNTEER
Courteously greet patients
Coordinate and direct patient flow at the information desk
Prepare and instruct patients for tests and procedures
Provide clerical support to ensure department area efficiency
Coordinate daily patient activity
VELOCITY ELECTRONICS - AUSTIN 2/7/2006 to 3/31/2009 - SALES ASSISTANT
Assisted a sales team of 45 Account Managers purchasing electronic components from domestic and International vendors
Accurately created Purchase orders and Sales orders
Reviewed and sent purchase orders to vendors and followed up to confirm receipt and communicated order status to the sales team and management
Tracked all incoming packages and followed up on late shipments
Maintained office equipment
Served as back-up at the front desk
Updated vendor and customer information in the system
Electronically scanned confidential documents for upper management
PUPLISHERS CLEARING HOUSE – NEW YORK 5/2000 to 10/2005 - ASSOCIATE BUYER
Attended Trade Shows to explore latest and greatest trends of new products
Negotiated cost with vend...
Login or Register to view the full resume.
