tiff

9/12/2011
Dallas, TX

Position Desired

Healthcare Customer Service
Dallas, TX
Yes

Resume

TIFFANY


Administrative Support Professional offering top performance across customer service, contracts management, vendor relations, accounts payable, accounts receivable, cash balancing, and front-end operations. Confidently manage multiple, shifting priorities and thrive in both independent and team environments. Background includes payment processing, data entry, invoice coding, insurance claims support, cashiering, restaurant operations, pharmacy inventory, and quality customer care. Committed to high work-ethics with efficient, motivated, and flexible aptitudes; dedicated to enhancing skills and professional value. Additional core competencies include:

„Ï Documents Management „Ï Electronic Filing „Ï Team Leader
„Ï Multi-line Communication Systems „Ï Vendor Relations „Ï Report Generation
„Ï Customer Relations „Ï Microsoft Word, Excel & Outlook „Ï Database Administration

CAREER HISTORY

AFFILIATED COMPUTER SERVICES (ACS), A XEROX COMPANY, Dallas, Texas 2005 to 2011
Global leader in IT services and business process outsourcing solutions.

Contracts Librarian/Software Support Analyst: Managed contracts library for approximately 500 software vendors. Liaised with management and vendors to obtain approval of confidential agreements. Researched financial approvals and validated software invoices for processing. Promptly responded to vendor emails and telephone inquiries. Drafted correspondence to international vendors and ensured all referenced documents were enclosed. Tracked and closed out tasks when countersigned documents were returned. Established vendors in electronic filing system and uploaded all signed agreements. Administered general office functions, including preparing wire payments and check requests, coding invoices, scanning, audit label naming, data entry, and filing.

¡´ Processed 50 to 100 contracts per week and maintained consistent flow of progress.
¡´ Executed additional daily responsibilities and projects after department staff was reduced.

KONA GRILL, INC., Dallas, Texas 2008 to 2010
High-quality modern restaurant offering internationally inspired cuisine with 25 locations across United States.

Receptionist: Managed front-end restaurant operations spanning greeting and seating guests, scheduling reservations, and processing take-out orders. Operated electronic seating board by monitoring tables and updating wait list.

¡´ Ensured smooth operational workflow by maintaining constant communication with teams.
¡´ Cultivated excel...

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