OBJECTIVE:
Seeking a position in a medical field utilizing my experience of direct patient contact, billing, and administrative skills that will provide career growth and allow me the opportunity to contribute to the success of the company.
KEY STRENGTHS INCLUDE:
Excellent time management & organizational skills
Able to multi-task successfully; quick learner
Experienced in achieving goals/objectives and meeting deadlines
Capable, independent worker
Skilled in Microsoft Word and Excel
Proficient in the following programs: EZaccess, Healthquest, Misys PM, Tiger, EMR and all insurance websites
Outstanding customer service skills
RELATED EXPERIENCE:
06/11 – 06/12 Windrift Apartments
Leasing Consultant
Responsible for greeting all customers that come into the office
Take potential residents on a tour of the property as well as our vacant apartments in order to get them to lease and move into their new home in our complex.
Answer any incoming calls and try to resolve any problems with our residents or our potential residents.
Put lease files in order to make sure we have all documents and proof of residency and income we need in order for them qualify for our housing as well as going over the entire lease paperwork with them and getting signatures on each document.
07/08-06/11 Jacksonville Orthopedic Institute
Financial Counselor
Responsible for all patient financials, skilled nursing facility forms, obtaining referrals, working the collection logs and division staff collections for a fast paced 5 surgeon practice. Capable of answering any billing questions patients have about balances and skilled at arranging and negotiating payment plans.
Crossed-trained in: check out, appointment scheduling, and office operator roles.
Trains new employees in all the areas mentioned above
Recently trained in orthopedic coding of doctors’ office charges for a five doctor office
Enters daily receipts into system and prepares the Daily balance Sheet for Corporate
Prepares Daily bank deposit
Assists patients regularly with any billing questions and collect balances on accounts
Prepares patient encounter forms with all pertinent information regarding co pays, balances, patient information and requests for missing documentation
Contacts Skilled Nursing Facilities to ascertain SNF status and request paperwork
06/08 -07/08 The Judge Group
Front Desk Receptionist
in charge of answering a high volume phone system
Updated and completed information on customer’s resumes for recruiters by using the EZaccess system.
Reviewed the content in the resumes to make sure all information was correct and current.
05/07-3/08 TRC Staffing/Mayo Clinic
PFS – Patient Financial Services
Collected the mail from the employees and distributed all mail to appropriate parties.
Kept records current for all return addresses; address changes, and all patient correspondence that came through the mail. Filed correspondence appropriately.
Maintained a record each month of all correspondence and return addresses.
Handled phone calls from patients concerning the Medicare Hotline.
12/05-09/06 Med...
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