Karla S. Funchess
306 South Utica Street | P.O. Box 741 | Terry, MS 39170
Accomplished professional looking to work in the field of healthcare.
Southern Farm Bureau Life Insurance Company October 2013 to Present
Senior Client Service Specialist
• Knowledgeable of insurance types, policies, procedures, coverage, prices, etc.
• Exhibits strong and positive skills to customers and providers
• Proficient in MS, Office, Word, PowerPoint, Excel, and SharePoint
• Strong analytical and detail oriented skills
• Strong verbal and written communication skills
• Serves as a trainer for new client service representatives
• Handles inbound calls from policy holders and agents
Gap June 2010 to February 2014
Shoe Gallery January 2013 to September 2013
• Worked with customers to determine their needs and then recommend the right product to solve the customer’s problem
• Served as a team player in a fast paced environment by obtaining and receiving merchandise
• Provided engaging and efficient customer service to customers in a timely manner
• Set up advertising displays to promote sales
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